Cosplayer Support Hub | CalicoKami

Your Divine Guide to Cosplay Mastery
Welcome, creator. This hub is your resource for styling, care, and order support. Find the knowledge you need to perfect your craft and maintain your divine creations.

Styling & Care Sanctum

  • The Sacred Texts of Wig Care: Your guide to washing, detangling, and storing your wigs to ensure a long lifespan.

  • The Art of Heat Styling: A safe guide to using low-heat tools on our High-Temperature Fiber (HTF) wigs.

  • Mastering the Shears: Learn how to cut, layer, and customize a wig to achieve ultimate character accuracy.

  • Framing the Face: A Fringe Guide: Techniques for trimming and styling bangs to suit your character and face shape.

Order & Shipping Quests

  • The Delivery Time of Your Order

    Your total delivery time consists of:

    • Processing Time: 3-7 working days for items that are in stock and ready to ship.

    • Transportation Time: Depends on the shipping method and your destination country (you can see the estimated timeframe during checkout).

    *Please note: For items that are NOT IN STOCK or require special preparation, the processing time will be clearly stated on the product description page.

    The Shipping Fee

    The shipping cost is automatically calculated based on:

    • Your shipping address (country/region)

    • The total weight and volume of your package

    • The shipping method you select

    The easiest way to check shipping costs is to add items to your cart and proceed to the checkout page, where you'll see all available shipping options and their corresponding fees.

    Important Note: Deliveries to remote areas may incur additional shipping charges. If you're unsure whether your address is considered remote, feel free to contact us before ordering.

    No Shipping Method Available at Checkout?

    If you don't see any shipping options for your location, please email us at: calicokami3@gmail.com
    We'll check if we can arrange shipping to your address and provide you with a custom quote.

    Tracking Your Order

    We will send the tracking number and a link to track your package to your registered email address as soon as your order has been processed and shipped. Please allow 24-48 hours for the tracking information to become active in the carrier's system.

    Lost Package Policy

    If your package is in transit for more than the following periods and still hasn't arrived:

    • Over 3 months for most destinations

    • Over 4 months for Brazil, Mexico, Chile & Argentina

    Please contact us and we will initiate a full refund or reshipment (depending on stock availability).

Product & Sizing Scrolls

  • The Measurement Ritual: A simple guide with diagrams on how to measure your head for the perfect fit.

  • Wig Sizing Divination: Understand our adjustable cap sizes (e.g., 52-58cm) and how to use the internal straps for a secure fit.

  • Glossary of Terms: Decipher the meanings behind terms like Realistic Scalp, Pre-Styled, and Heat-Resistant Fiber.

Returns & Exchanges Sanctuary

Our return policy lasts 15 days from the date your order is delivered. If 15 days have passed since delivery, we unfortunately cannot offer you a refund or exchange.

Eligibility for Return
To be eligible for a return, your item must meet all of the following conditions:

  • Unworn, un-styled, and completely unaltered

  • In the same pristine condition as when you received it

  • In its original packaging with all tags attached

While we understand you may want to try the wig for fit, please ensure it remains clean and completely unmodified to maintain return eligibility.

To complete your return, we require your order number or proof of purchase.

Conditions Where Returns Cannot Be Accepted

  1. Partial Returns: If you return only part of a multi-piece order, we cannot process a refund.

  2. Used/Altered Items: Worn, styled, cut, or otherwise altered wigs cannot be returned.

  3. Custom Orders: All custom-made wigs and special order items are final sale and cannot be returned.

  4. Final Sale Items: Items marked "Final Sale" are not eligible for return.

  5. Unauthorized Refusals: Packages refused without authorization will be charged the full return shipping cost. This applies if you forget to accept delivery and the parcel is returned to us. If you wish to receive the items again, you will need to pay the new shipping fee.

Partial Refunds (If Applicable)
Partial refunds may be granted in these situations:

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error

  • Any item returned more than 15 days after delivery

Important Return Instructions
Please contact us at calicokami3@gmail.com to receive the correct return address and return authorization before shipping your items back. Unauthorized returns that result in lost packages cannot be refunded.

Return Shipping Costs
The cost of return shipping must be covered by the buyer. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee we will receive your returned item.